Get informed, participate, improve my city easily, directly, 24 hours a day!
What is CityZenApp?
The CityZenApp SaaS Platform is a new approach to how a municipality provides services to its citizens.
Smart City
The central point is the mobile phone while other channels (web, email, sms) are being utilized.
It is a key component which contributes to the implementation of the "Smart City" digital strategy of a Municipality.
Directly involving citizens
The aim is to enable citizens to participate in the day-to-day operation of the Municipality and to improve the services, to inform, to provide useful services, to listen to their opinion and to become the point of daily and direct contact with the Municipality in an easy and direct way.
FEATURES
Issue statement
Category, Description, Photo, Location. The statement is made on site or if there is no network stored and submitted later. View status of submissions.
Certificates
Submission of certificate requests and monitoring of the issuing process.
News
Tender notices
Useful phone numbers
Points of Interest of the Municipality
Call-on duty Hospitals-Pharmacies
Public Parking for People with Disabilities
Questionnaires for citizens
Other features
- Functions for Certified and Non-Certified Users
- Link with Municipality Social Media
- 1-click direct communication with the Municipality
- Project execution process
- Multilinguality
- Push Notifications
- QR-Codes
- iBeacons for interactive user location information
- Development of custom functions based on the needs of the Municipality
Why CityZenApp?
CityZenApp does not just focus on complaints and reports. It is a two-way communication channel with the Citizens.
The aim is to enable citizens to participate in the day-to-day operation of the Municipality and to improve the services, to inform, to provide useful services, to listen to their opinion and to become the point of daily and direct contact with the Municipality in an easy and direct way.
In cases of e.g. where a municipality has an issue management system, CityZenApp is interconnected through web services. Information from Municipality website (news, etc.) is fetched automatically via RSS.
We develop a separate application for each Municipality, based on its needs.
We provide all the marketing material to promote the application.
BENEFITS
For Municipalities
- Reduced operating costs
- Transform the city operations
- Improving services, reducing bureaucracy, increasing efficiency
- Decision Making Tool (Insightful analytics, Reports, Dashboards)
- Better services for citizens
- New channels of communication
- Recording the opinion of the citizens
- It does not require new investments for equipment
For the Citizens
- Report issues
- Express your opinion
- Stay informed. Direct access to information
- Points of interest
- City Calendar
- Value-added services
- Access 24 hours a day
- Direct communication with the municipality departments
- All the necessary information in one point
Multi-channel approach: web, email, sms
CityZenApp consists of: a Mobile Application & Web App for Citizens, a Web back office for the Municipality personnel, and a Mobile Application for the external workers of the Municipality.
The main channel is the mobile phone, while other channels are utilized as well, such as micro web site, email, sms, as well as interacting with the platform through the use of a special 5-digit "Citizen Line" telephone number.
For the Municipalities a web based CMS is provided that supports user roles to manage all of the above services as well as access to useful analytics that constitute a decision-making tool for the better services of the citizens.
SCREENSHOTS
